| PURPOSE OF IDENTIFYING CONTINGENCY SITUATION |
| During the tour itinerary execution, there is a possibility of contingency, which may affect the smooth running of the trip. |
| In the event of a contingency, tourist guides should be skilled in drafting a contingency plan as a solution to ensure that travel trips are in place and tour itinerary can be re-implemented. |
| The purpose of identifying the contingency situation is also that tourist guides are aware of what is happening. This is to facilitate tourist guides to inform and communicate information about the contingency situation to customers. |
| CONTINGENCY SITUATION |
| Changes in time schedule |
| Changes in tour itinerary |
| Changes in transportation |
| Changes in Accomodation |
| Changes in meal |
| EMERGENCY INCIDENT REPORTING PROCEDURE |
| Identify the incident |
| Get immediate help |
| Reporting to customers |
| Continue the execution of the tour itinerary |
| In the event of an emergency such as losing tourist items, tourist guides should be able to make appropriate action |
| dentify the occurrence |
| Make a police report |
| Reporting to customers |
| Continue the implementation of the itinerary |
| HANDLING OF DEPARTURE or ARRIVAL DELAY PROCEDURES |
| Make revisions via the internet |
| Notify the customer |
| Get directions regarding contingency plans |
| Perform alternative arangement |
| TOUR TRANSPORT BREAKDOWN HANDLING PROCEDURES |
| Identify the damage |
| Notify the customer |
| Carry out the exchange of tour vehicles |
| MEAL ARRANGEMENT CHANGES ISSUES |
| In the event of a contingency that causes a meal amendment to be made, the tourist guide should contact the customer of the contingency plan. |
| Customers will usually manage restaurant changes and inform tourist guides about restaurant details such as phone numbers, locations and restaurant addresses. |
| If the customer asks tourist guide to arrange the restaurant changes and requested to use his/her own money to make a payment, |
| the tourist guide must arrange to settle it and make a claim with the customer after the tour done. |
| RESCHEDULE THE TOUR PROGRAMME |
| contact the customer to explain about the contingency situation |
| tourist guide should conduct the alternative affairs |
| tourist guides should obtain complete information regarding payment |
| Tourist guides need to refer back to the customer and discuss the payment before coordinating alternative action |
| tourist guides should discuss with coach captain and tour leader before rescheduling the tour program |
| Tourist guides should report to the customer about the contingency and rescheduling of the tour program |
| Procedures For Contigency Plan |
| Unexpected problems occurs on the tour |
| Contact the tour manager or officer in charge of the operation to communicate on the contingency situation |
| Communicate to the coach captain/tour leader/tourist on the contingency plan |
| Contact service provider to communicate on the alternative arrangement |
| Carry out alternative arrangement |
| Importances of contingency plan are |
| Make sure tours run well |
| Control costs, time and activities |
| Help meet tourist expectations |
| Follow law, rules and regulations about delivering tour |
