Category: Tourism
Tourism Related
Graphic Route – 3
Clock Tower The Queen Victoria Memorial Clock Tower, constructed in 1897, stands at 60 feet,…
Graphic Route – 2
Dewan Undangan Negeri: The Legislative Hub The Penang State Legislative Assembly, housed in the Dewan…
Graphic Route – 1
St George’s Church: An Emblem of Colonial Legacy St George’s Church, an Anglican masterpiece erected…
Slide – Cendol, Satay, Nasi Lemak
Introduce all 3 photos firstLook at photo and describeWorkers at dockyardsHearty mealToday, Nasi Kandar has…
Slide – Hari Raya, Lion Dance, Festival
Portuguese Dance can be traced to 16th Century. Two popular dances are Branyo and Farapeirra….
Slide – Mulu National Park
12 species of bats have been recorded in the Deer cave. As the sun sets,…
Slide – Wau, Wayang Kulit
The saucer shaped Gasing Uri is found mainly in Kelantan. Gasing is a serious competition….
Slide – Buddhist Temple
Wat Chayamangkalaram is the oldest Siamese temple in Penang. It becomes a focal point for…
Slide – Masjid Jamek, Sultan Abdul Samad building
Gombak / Klang river Where Kuala Lumpur Started – Masjid Jamek River of Life Bangunan…
Slide – Medical Tourism
Medical tourism , Wellbeing (spa, massage, therapy) Cosmetic surgery. Why Malaysia is chosen as a…
Slide – Wildlife – rhinoceros hornbill, Borneo pygmy elephant, proboscis monkey (only in Borneo)
Wildlife – rhinoceros hornbill, Borneo pygmy elephant, proboscis monkey (only in Borneo) Proboscis monkey is…
Slide – Coat of Arms, Flag
Coat of arms of MalaysiaJata Negara Malaysia Malaysia national flag Tiger, bulan sabit, yellow Picture…
Slide – PICC convention centre
The Putrajaya International Convention Centre (PICC) is a major convention and exhibition center located in…
Slide – Putra Mosque, Masjid Kristal Trengganu
Talk about religion, dome, minaret 5 pillars of Islam Prayer – 5 times a day…
Slide – Seni Tekat (Malay handicraft), Batik, Djanting Pen
Tekat is a type of couched embroidery that uses gold threads. It is popular in…
Slide – Penang Hill, KOMTAR, Penang Bridge
Tour of Penang Penang Hill funicular Bridge across to the mainland Make a storyline
Slide – Wau, Pewter, Labu Sayong
Wau, Pewter, Labu Sayong (Kuala Kangsar) Sayong is a village in Perak. It is famous…
Slide – Petronas Twin Tower, KL tower
KL Tower and KL Twin Tower Menarakl.com.my petronastwintowers.com.my Musical fountains, gathering area, Telecommunications tower Attractions,…
Slide – Malaysian fruits
Durian Make ice cream, eaten raw Rich in vitamins and nutrients Hotels and airplanes do…
Slide – Lembah Lenggong, Perak Man
11,000 years old It is the oldest record of an early man, outside African continent….
Slide – Eco Tourism, Rafflesia, Monkey Cup
Eco-tourism, taman negara, monkey cup, rafflesia Pitcher plant or monkey cup absorbs and digest insects…
Slide – Tugu Negara, Hibiscus, Cenotaph
KL Cenotaph, Tugu Negara, Hibiscus in Kuala Lumpur The monument is depicted on Malaysian 1…
Slide – Mah Meri, Harimau Berantai
Moyang Harimau Berantai is a tiget that was killed in a wild boar trap. A…
Slide – Place of Worship
Malaysia Truly AsiaMany religions in our lovely countryNational religion is Islam.Hinduism, Chinese, and ChristiansHindu temple…
Slide – Malay house
Malay cultureKampung houseWooden house on stiltsConcrete and tile Stairs only in Melaka – MinangkabauMain beam…
Slide – Asam Laksa, Chicken Rice, Nasi Kandar
Workers at dockyards Hearty meal on a bamboo pole Today, Nasi Kandar has seafood Spicy,…
Niah Cave Sarawak
Niah Cave is alive with 40,000 years of unwritten history, because it was inhabited by…
Perak Man, Lenggong
Lenggong is situated in the Lenggong Valley, sandwiched between the Bintang and Titiwangsa Ranges. It is a rural…
Kuala Lumpur
Kuala Lumpur was founded ca. 1857 at the confluence of the Gombak and Klang rivers. In English, the…
Istana Kenangan
The Istana Kenangan (Jawi script: ايستان كنڠن; Remembrance Palace) which today houses the Perak Royal Museum, was a…
Kuda Kepang
Kuda Kepang is a traditional Javanese dance originated from Ponorogo, East Java, Indonesia depicting a…
Boria
A typical Boria troupe consists of a leader, a chorus, comedians and musicians. The performance…
Rebab (music instrument)
This colourful rebab is a stringed instrument more than eighty years old, part of the gamelan orchestra…
Tadom Hill Resort
Tadom Hill Resorts is architectured and built almost entirely out of bamboo materials – traditionally…
Earliest Evidence of Islam in Malaysia
The earliest evidence of the arrival of Islam in Malaysia was discovered in Terengganu, in…
Nasi Lemak
Nasi lemak is a traditional Malaysian dish that is considered the country’s national dish. It…
Confirming meal arrangement
Name of restaurant or meal provider Contact person and number of establishment Types of menu…
Marine Park
Marine Park Regulations Malaysian fisheries act 1985 (sections 43 & 44) Fishes or attempts to…
Contingencies
PURPOSE OF IDENTIFYING CONTINGENCY SITUATION During the tour itinerary execution, there is a possibility of…
Method to Handle Complaints
Always keep claim and patience; do not lose your patience, handle all type of complaint…
Communication Ethics
Truthfulness, accuracy, honesty, and reason are essential to the integrity of communication. Endorse freedom of…
Good Presentation Skills
presents herself or himself first, at the start of the presentation looks and smells good…
ADAM – Gathering & Evaluating Information
Age (how old is the information) Depth (how detailed is the information), Author (how qualified…
Type of Hotel Rooms
Accommodation room categories or categories of rooms Standard room Superior room Deluxe room Suite Accommodation…
Meet and Greet
Introduce yourself – name, background, qualifications to establish credibility Introduce coach captain – name, company…
Tour transport boarding checklist
Immediately, when tourists come out from the arrival hall, as a tourist guide, he or…
Self-Discipline Guidelines
Tourist guides shall not use abusive language or be involved in any fights or squabbles…
Welcome Signage
Placard, banner, bunting Name of the tourist or group Flight details The name of the…
Tourist Arrival Checklist
Check with office on confirmation of group‘s arrival and departure Check all special request or…
Finalised Tour Transportation arrangement
flight number, estimated time of arrival (ETA) and estimated time of departure (ETD) points of…
Finalised accomodation arrangements
Name of hotel or accommodation provider Contact person and number of establishment Types of rooms…
Finalised meal arrangement
Name of restaurant or meal provider Contact person and number of establishment Types of menu…
Code of Ethics
i) A licensed tourist shall always be well-groomed, courteous, honest, trustworthy, dedicated and high integrity….
Tourism Industry Act 1992
Section 21(1) – Acting as Tourist Guide without a valid license Fine of RM7,000 or…
Current Situation Checklist
Road closure Events (sport events, exhibition, special functions) Natural disaster (flood, weather conditions)
Service Provider Checklist
Entrance fees Vouchers Dress code Opening & closing time/day Contact numbers Contents and checklist of…
Mode of Transport
Tourist guides should have detailed information on the mode of transportation used by the tourists….
Tour Arrangement Changes
Change in number of pax Closure of places of visits Flight delays Transport changes Fully…
Malaysia Royal Regalia
The Ragalia of Malaysia ( Adat-adat kebesaran DiRaja Malaysia ) The Throne – Istana negara…
Malay Performers
Malay – Awang Batil (Performer) Native Story teller From Perlis playing with brass bowl –…
Malay Culture Religion Festival
Malay Culture Austronesian family Malay Archipelago Migration 2500 & 1500 BC 2nd Wave Migration 300…
Eurasian Culture
Kristang People – Portuguese Mixed with Local Women Jingli Nona – Kristang Song Branyo –…
Indian Architecture
Carnatic Music – South Indian Hindustani Music – North Indian Bharathanayam Dance Odissi – Mahari…
Oil Palm
origin from Africa 1911 palnted at rantau Panjang, Kuala Selangor henry Fauconnier Started big size…
Visit Malaysia Year
1990 – To know Malaysia is to love Malaysia 1994 – Fascinating Malaysia. Naturally More…
Federal Territories of Malaysia
Kuala Lumpur: 1 February 1974 Labuan: 16 April 1984 Putrajaya: 1 February 2001
Brooke family (White Rajah)
James Brooke – 1841-1868 Charles Brooke – 1868-1917 Charles Vyher Brooke – 1941-1946
Rubber
Origin Brazil Oldest Trees in Kuala Kangsar, Perak 1870 planted By HN Ridley Malaysian Rubber…
Keris Taming Sari
Made by of diferrent types of metal Made By Javanese Blacksmith (Pandai Besi) Owned by…
Malaysia Money Notes
RM 5 ringgit Green 16-Jul-12 Rhinoceros Hornbird RM 10 ringgit Red 16-Jul-12 Rafflesia RM 20…
Separation of Power
Supreme Head (Yang Dipertuan Agung) Legislative (Parliament) Executive (Government) Judiciary (Courts)
Monsoon
Southwest Monsoon- Late May to Sept, Originating in China anf the North Pacific. Northeast Monsoon…
UNESCO
Cultural Archaeological Heritage of thr Lenggong Valley -2012 Melaka and Georgetown , Historic Cities of…
Fire Extinguishers
Water Fire Extinguisher (Class A) Carbon Dioxide (CO2) Fire Extinguisher (Class B and C) Dry…
Itinerary Changes
If the following occurs, a change in tour itinerary execution is required I. Natural disaster…
Tour Itinerary
Purpose: A. To conduct the tour accordingly. B. To build the confidence of the tourists….
Rukun Negara
Belief in God (Kepercayaan kepada Tuhan) Loyalty to King and Country (Kesetiaan kepada Raja dan…
Powers that Colonised Malaya
Portuguese (1511 ~ 1641) Dutch (1641~1824) British (1786 ~ 1941) Japanese (1941 ~ 1945) British…
Pepper grown in which state
Sarawak origin – India Malaysian Pepper Board – MPB Naturally Made food last longer Rank…
First proclamation of Tanah Melayu Independence was on
20 February 1956 Padang Pahlawan, Bandar Hilir, Melaka
How to carry out “Meet and Greet”?
I. Arrive at a pick up point exactly on time II. Find common ground with…
Using language other than authorised language
Maximum fine of RM5,000 or 3 years imprisonment or both
Standard dress for tourist guides
Long sleeved batik or non-batik shirt with plain trousers NOT round neck t-shirt List the…