| Always keep claim and patience; do not lose your patience, handle all type of complaint in calmly manner |
| Always think and act positively; always promote helping hand with words and voice. |
| Do not take complaint personally, always think that they complaint generally and pin pointing anybody. |
| Listen attentively; ensure the complainant express what bothered them. |
| Repeat what they complaint to you and confirm with them. |
| Understand the complainant; understand their anguish, frustrated, disappointed etc, show empathy on all complainant made. |
| Avoid confrontation; do not involve yourself with any argument, debates and etc with the complainant. |
| Apologise; Seek apology if there is any complainant towards the complainant or from you. |
| Explain on the action taken; suggest any solution taken for the complaints made. |
| Ensure all actions taken as soon as possible; always try to find the solution promptly. |
