| Check with office on confirmation of group‘s arrival and departure |
| Check all special request or needs (e.g. meals, wheelchair) |
| Check on flight number, arrival and departure, day and date of arrival and departure |
| Check airline, coach or cruise contact numbers |
| Check with the transport company |
| Tourist guides should be well versed with the tourist entry points and layout of the terminals. For example, a tourist guide must know the layout of Kuala Lumpur International Airport (KLIA). |
| At KLIA, the arrival hall is located on Level 3 and the departure hall is on Level 5. The tourist guide should check Flight No., the Estimated Time of Arrival (ETA) to confirm the terminal (International or Domestic). |
| Tourist particulars (name, passport number, passport expiry date, etc) The tourist guide should check and confirm with the agent of the passenger particulars. Examples of the particulars are |
| Names of the passengers as written in their passports |
| Date of birth |
| Age |
| Passport number |
| Passport expiry date |
